Refund policy

Return policy

We accept returns and exchanges on items that are unused and in original packaging with some exceptions. 

Returns

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at info@perthcountyarchery.ca to request authorization for a return. Please refer to all conditions below prior to requesting a refund or return. Please do not return any items before you are given authorization as not all returns will be accepted.

  2. Carefully pack the item(s) you wish to return in their original packaging, including all accessories, manuals, and any other materials provided with the product.

  3. Clearly mark the order number on the outside of the package.

  4. Ship the package to the address provided by our Customer Support team.

Please note the following conditions for returns:

  • Items must be returned within 30 days from the date of purchase.
  • Items must be in their original, unused condition, with all tags and labels attached.
  • We do not accept returns on items that have been customized, personalized, or modified.
  • We do not accept returns on items that have been used.
  • Strings, nose buttons, kisser buttons, nock points, or any item that may come into contact with the user’s face cannot be returned or refunded unless defective.
  • Bows, risers, arrows, bolts and limbs will not be refunded unless defective.
  • Releases will not be refunded for safety and liability reasons. Defective items are subject to manufacturer warranty.
  • Any product that is special ordered or custom made cannot be refunded or returned.
  • Shipping and handling charges are non-refundable.
  • A restocking fee will apply for all items that are not defective.

Restocking Fees

  • Orders that have not yet been shipped will incur an administration fee of 3 percent of the total order value.

  • Orders that have been fulfilled and shipped will incur an administration and restocking fee of 5 percent of the total order value.

Refunds

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our Customer Support team to arrange the exchange. All exchanges are subject to approval.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly. Defective items are often covered under manufacturer warranty. We do not offer warranties through Perth County Archery. All manufacturer warranties take priority. If your product is covered via manufacturer warranty and arrives defective, please contact the manufacturer directly.